Place yer bets...........

[Mr-Flake]

whats the chances of this going in my favour, place your bets and I will advise the outcome as soon as it comes through.

Received an order, sent it, customer emailed to say received and how well it was going down, (it's a consumable item).
4 days later, Paypal has now placed funds on hold. Nothing from the customer to explain why.
Now I am sure as they have opened and used the goods that Paypal at least asks them to return them to me before they will refund her, as the goods weigh 30kg that will be interesting to see her arange that, (unless she is aware of the courier options of course).

So, which way do you think this will fall, will Paypal side with me or her, will she return the goods, will Paypal only give a partial refund as some of the goods will have been used ( eaten!)

Place your bets!, no prizes, just for fun.

[dpleech]

I got this a few times when the customers credit card was at it's limit. PayPal allowed the transaction but then later froze the payment. The customer had no idea it had happened, and after I emailed them, they told PayPal to try again. The funds were un-frozen from all of them.

[Mr-Flake]

Well it looks like Dennis is spot on. And the winner....and ...er the only entrant!
Had an email from Paypal asking for proof of postage and or delivery as it was the bank who had recalled the funds. Under Paypal seller protection as long as they accept my proof then I keep the money.
Got to admit never had a bank recall situation before so never crossed my mind, and whn I read your (Dennis's) post it calmed me down somewhat after my initial thoughts of someone deliberately trying to swindle me, although that could still be the case it is now more like the card at it's limit as Dennis proposed.
Cheers
G

[Debbie]

I got this a few times when the customers credit card was at it's limit. PayPal allowed the transaction but then later froze the payment. The customer had no idea it had happened, and after I emailed them, they told PayPal to try again. The funds were un-frozen from all of them.

Hi - I had a similar thing, long story but somebody ordered 2 heat bulbs on a Saturday 4.30pm expecting to be there first thing Monday and at the time I didn't have stock control on so only had 1 anyway spoke to customer and agreed staggered delivery then she called to say wheres my stuff Monday night then a day or two later she called to say the first bulb had blown, not my fault anyway she raised a dispute with paypal saying the bulb wasn't as per description which it was an exact match but basically after her posting back the damaged bulb I gave in and agreed for paypal to give a refund because it just seemed like they were on the customer side and unfortunately she was a customer from hell, still wrankles.

[Mr-Flake]

Quick update, all the requested unof (proof of delievry etc) was sent to Paypal, but as of today they are still reviewing it. So no funds released as of yet.

[Caroline]

Quick update, all the requested unof (proof of delievry etc) was sent to Paypal, but as of today they are still reviewing it. So no funds released as of yet.

Sorry to be the bearer of bad news but when I had a case like this, the bank took 70 odd days to agree to Paypal to release the money back to me.

[Mr-Flake]

Thanks for the heads up Caroline. looks like I will get the money just in time to spend it on the other halfs birthday pressie then. I will look on it as a way to save it till then. ☺

[oxfordmodelstore]

I was told by my bank on a similar instance to ask if they would be paying the interest that I would of occurred on it, they soon had it back in my account

[Mr-Flake]

Final update.
money returned (unfrozen) in my account today.