SagePay Failures

[SallyO]

I have had a spate of failed SagePay orders over the last few days all 'REJECTED... By Vendor Rules'. I haven't changed anything in my setup, anyone else noticed anything? Is there a 'recent changes page', can't find anything. Thought I'd check before I ring up.

Sally

[Jon]

What rules do you have setup in SagePay?

[Ruth @ VS]

I occasionally get these, think it can be an error at Sage often. But it can be as simple as the customer putting an incomplete email address or using an O instead of a 0 zero in the postcode. I have pretty much no rules set up, just a couple of simple ones.

[Partykiosk]

We have our vendor rules set up. It may be the 3D secure bit as that is an overriding rule anyway.

Don't be too harsh with the rules otherwise no-one will purchase if you don't allow a different address.

[SallyO]

Set up asking for 3D to be attempted but not enforced. As I said I haven't changed anything just suddenly getting a lot of failures. That's what made me wonder if SagePay had changed anything. They changed to orders from the US having to have a two digit state code a year or so ago which caused a lot of problems, I never received a notification nor was there anything about this on their website.

Sally

[Ruth @ VS]

Earlier today I processed a telephone order, a customer who has paid before, the first attempt was "declined", which was a surprise to him. The second attempt also failed to process successfully, with a "vendor" error message I've never seen before.

I logged out and back in, it then went through fine. So I wonder if there are some gremlins knocking about,may be good to give them a call.