ekmCommunity - Discussion Forum http://www.ekmcommunity.com/ ekmCommunity en Fri, 18 May 2012 21:24:48 GMT vBulletin 60 http://www.ekmcommunity.com/images/misc/rss.png ekmCommunity - Discussion Forum http://www.ekmcommunity.com/ eBay and VAT http://www.ekmcommunity.com/showthread.php?20720-eBay-and-VAT&goto=newpost Thu, 10 May 2012 22:36:03 GMT Quick question for all you VAT registered ebayers. Just wondering how you work out your VAT on ebay sales - as in, do you input every single ebay... Quick question for all you VAT registered ebayers. Just wondering how you work out your VAT on ebay sales - as in, do you input every single ebay transaction through your accounting software? we currently input EKM sales through the accounting software but if we had to do all the ebay ones daily we would be at it for litteraly hours. We have just registered and have vast amounts of unknowns on the topic.

Any help greatly appreciated ]]> Ecommerce Business Issues thomasarri http://www.ekmcommunity.com/showthread.php?20720-eBay-and-VAT List of Cookies used by site http://www.ekmcommunity.com/showthread.php?20647-List-of-Cookies-used-by-site&goto=newpost Fri, 04 May 2012 21:25:28 GMT I am making up a list of cookies used by my site. Does anyone have any further information on the following

ASPSESSIONID* There is a whole list of cookies starting with this code, I assume this is the main EKM cookie attached to the database and records what items are in the basket etc?
ekm%5F(myUserName) Any idea what this does? Is it for us as a user of EKM or one for users of the site?

Thanks

Sally ]]> Ecommerce Business Issues SallyO http://www.ekmcommunity.com/showthread.php?20647-List-of-Cookies-used-by-site EKM VPS - getting scared http://www.ekmcommunity.com/showthread.php?20635-EKM-VPS-getting-scared&goto=newpost Fri, 04 May 2012 10:18:16 GMT Hi, Really after a response from EKM but im sure other would also like to hear back about this. I have seen a few times people being told out... Hi,

Really after a response from EKM but im sure other would also like to hear back about this.

I have seen a few times people being told out of the blue about needing to move to a VPS and paying £180 a month with relatively low traffic

I just wanted to know if I can find out how close I am to the limit, how I can continue checking this so I can plan my next move and if any more reasonable packages are being introduced for larger bandwidth? maybe paying for 2 subscriptions for twice the bandwidth?

Despite some problems I do like being on EKM and look forward to new features but this VPS issue scares me and i cant justify paying £180 a month.

Steve ]]> Ecommerce Business Issues re-fresh http://www.ekmcommunity.com/showthread.php?20635-EKM-VPS-getting-scared CIF UK Prices - can someone help? http://www.ekmcommunity.com/showthread.php?20601-CIF-UK-Prices-can-someone-help&goto=newpost Wed, 02 May 2012 12:15:50 GMT Hi,

Can someone explain to me what CIF UK prices are? I don't usually import goods but I'm looking to bring new stock over from Spain and the prices are shown as 'CIF UK' - in a nutshell this puts nearly 25% on the price.

Thanks
Juliew ]]> Ecommerce Business Issues Juliew http://www.ekmcommunity.com/showthread.php?20601-CIF-UK-Prices-can-someone-help HSBC Merchant services - PCI compliance http://www.ekmcommunity.com/showthread.php?20584-HSBC-Merchant-services-PCI-compliance&goto=newpost Tue, 01 May 2012 10:19:56 GMT Just a heads up if you process through the HSBC payment gateway... even if you are PCI compliant make sure your account is linked, we do counter... Just a heads up if you process through the HSBC payment gateway...

even if you are PCI compliant make sure your account is linked,
we do counter sales processing via terminal and on-line under the HSBC services, on-line was linked to Security Metrics but they lost the fact that 1+1=2 and didn't link both accounts, easily sorted out with a phone call in our case.
either way, if you process through HSBC and your not PCI compliant from 25th June 2012 you will be charged a non compliance fee from HSBC of £50 per month, also if your processing is found to be non-compliant a fine of up to £10,000 can be applied.

get it right, read the correspondence letters and make sure you're linked. ]]> Ecommerce Business Issues thetoolboxshop http://www.ekmcommunity.com/showthread.php?20584-HSBC-Merchant-services-PCI-compliance who do you take your ppi to? http://www.ekmcommunity.com/showthread.php?20551-who-do-you-take-your-ppi-to&goto=newpost Sat, 28 Apr 2012 10:22:23 GMT Hi all, recently started using ppi, we were told we can take our post and dispatch books to sorting office or post office, only problem is that... Hi all, recently started using ppi, we were told we can take our post and dispatch books to sorting office or post office, only problem is that sorting office has told my partner she now needs to take them to post office (even though I popped in the week before we started ppi to check and they said it was OK) and the local post offices don't have a clue what they are doing with the dispatch books so not sure my post is safe with them.


I have been using smart stamp for the past 2 years and spend enough for free collection but since smart stamp crashed over Xmas they have lost all my account spending before Dec 2011 so trying to get free collection sorted

Should I be able to take this to the sorting office?

Cheers

Steve ]]> Ecommerce Business Issues re-fresh http://www.ekmcommunity.com/showthread.php?20551-who-do-you-take-your-ppi-to abandoned carts http://www.ekmcommunity.com/showthread.php?20497-abandoned-carts&goto=newpost Wed, 25 Apr 2012 21:16:37 GMT I have had a spate of abandoned carts today - don't normally get any since I introduced free postage.

I am worried that there is a problem. Has anyone else had this?

Naomi ]]> Ecommerce Business Issues Wooden Word Art http://www.ekmcommunity.com/showthread.php?20497-abandoned-carts getting fed up of looking for sofrware :( http://www.ekmcommunity.com/showthread.php?20488-getting-fed-up-of-looking-for-sofrware-(&goto=newpost Wed, 25 Apr 2012 15:20:35 GMT All day today and yesterday looking for the most simple of things... All I want is to know if I can get inventory software for eBay that will... All day today and yesterday looking for the most simple of things...

All I want is to know if I can get inventory software for eBay that will simply tell me when im out of stock so I can order more and re-list, eBay has nothing (not even the Selling manager Pro inventory wont do this)

The only option it seems is to pay silly money for Channel Grabber just simply for this this one feature (I already use Tradebox and Sage and perfectly happy with them)

Does anyone know any software or service that will simply tell me what stock I have of what on eBay at a glance and show me what stock I have that isn't currently listed on eBay?

Cheers

Steve ]]> Ecommerce Business Issues re-fresh http://www.ekmcommunity.com/showthread.php?20488-getting-fed-up-of-looking-for-sofrware-( Royal Mail delays? http://www.ekmcommunity.com/showthread.php?20458-Royal-Mail-delays&goto=newpost Tue, 24 Apr 2012 11:17:02 GMT Anyone having problems? I've had 2 parcels gone awol in the last week ]]> Ecommerce Business Issues ejane http://www.ekmcommunity.com/showthread.php?20458-Royal-Mail-delays Drop Shipping http://www.ekmcommunity.com/showthread.php?20443-Drop-Shipping&goto=newpost Sun, 22 Apr 2012 20:00:22 GMT I have had an email enquiring about whether I would be willing to dropship my products on this site http://www.obiedobies.co.uk/ I am thinking... I have had an email enquiring about whether I would be willing to dropship my products on this site http://www.obiedobies.co.uk/

I am thinking about refusing on the grounds that they use comic sans but was wondering if anyone had any experience of dropshipping that they could offer me! ]]> Ecommerce Business Issues Wooden Word Art http://www.ekmcommunity.com/showthread.php?20443-Drop-Shipping URGENT EKM - Paypal Pro Payments Failing AGAIN http://www.ekmcommunity.com/showthread.php?20433-URGENT-EKM-Paypal-Pro-Payments-Failing-AGAIN&goto=newpost Sun, 22 Apr 2012 10:12:02 GMT Hi, Just had a look at recent orders this morning and its happening again. Paypal pro payments are failing. This happened on Friday morning, I... Hi,

Just had a look at recent orders this morning and its happening again. Paypal pro payments are failing.

This happened on Friday morning, I than rang our Paypal account manager who said a few updates were done and EKM also needed to do some updates. Our account manager said its a EKM issue!

It started working, but now it has stopped . I have up to 10 failed orders this morning.

I tried a test order my self and got this:
Error.jpg

It would be a nightmare if its like this on Monday!!!!

Can someone PLEASE take a look at this for me!

Thanks

Shez
Storm Trading Group
www.stormtrading.co.uk
Attached Images
]]> Ecommerce Business Issues arsenalgunner http://www.ekmcommunity.com/showthread.php?20433-URGENT-EKM-Paypal-Pro-Payments-Failing-AGAIN Similar domain name to me.... http://www.ekmcommunity.com/showthread.php?20385-Similar-domain-name-to-me&goto=newpost Thu, 19 Apr 2012 07:45:41 GMT Just after a little bit of advice if I can. I've come across a website with a similar web address to mine selling some very similar products. It was brought to light by a friend who was wanting to buy a particular dog toy she knows I sell and couldn't find it - it took us a few minutes to realise she was looking at a competitors website.

Mine is: http://www.thecompletecanine.co.uk and my competitors is http://www.completecanine.co.uk

Now, I'm not worried about competition as I do believe it is quite healthy and (hopefully) keeps me on top of my game! My question is though - is there anything I can do to help my customers get to my website rather than this one? We do have quite a few similar items although many of them are different so I do think that helps but I would like to work to get as high in the rankings as possible - is it just to keep focussing on my content?

Also, I notice that in their contact details they have registered as a Ltd company whereas I'm still a sole trader (after chatting with my accountant) - would there be any problems if at a later date I was wanting to register 'The Complete Canine' as a ltd company compared to 'Complete Canine'? Just wanting to find out possible hurdles and any suggestions will be muchly appreciated!!

Thanks in advance!

Amanda ]]> Ecommerce Business Issues completecanine http://www.ekmcommunity.com/showthread.php?20385-Similar-domain-name-to-me Competitior setting up fake review sites http://www.ekmcommunity.com/showthread.php?20381-Competitior-setting-up-fake-review-sites&goto=newpost Wed, 18 Apr 2012 21:44:38 GMT Hi all; need some advice on what I can do (if anything)...

In my industry, I am one of ~5 'serious' service providers. One of my main competitors has set up a couple of websites acting as 'review sites' for my industry. Funnily enough, they always rate their site as number 1 (surprise surprise). What bugs me is that not only are they fake, they are starting to saturate the SERPS and are 'tricking' people into thinking they have reviewed services, when they haven't.

In some ways, I shouldn't moan, as they rate my company within the top 3; however, I know, without doubt, the man setting these up is a 'Business Development Manager' for my competitor.

Is there anything I can do? ]]> Ecommerce Business Issues leeppp222 http://www.ekmcommunity.com/showthread.php?20381-Competitior-setting-up-fake-review-sites